Money-back guarantee (14 days)

For clients who may feel disappointed that the benefits provided are not as expected, we always strive to make all of our clients completely happy with the benefits of the remap, which is why we do a test drive together to make sure you are happy with the gains.

If however you request a refund we will be happy to ‘un-install’ the remap for you and once this is done we will issue you a refund:

1. The guarantee does not apply for customers who have a faulty vehicle
2. All refunds are subject to a £50 un-install fee
3. Any refund request after the 14 day point will not be honoured
4. Opting to take this option does not affect your consumer rights

The Consumer Rights Act 2015

The Consumer Rights Act 2015 became law on 01 October 2015, replacing three major pieces of consumer legislation – the Sale of Goods Act, Unfair Terms in Consumer Contracts Regulations, and the Supply of Goods and Services Act. It was introduced to simplify, strengthen and modernise the law, giving clients clearer shopping rights.

Further information on this can be obtained on the Government website: https://www.gov.uk/consumer-protection-rights

Scope of Work

NM TUNING  shall provide the Services and Deliverable(s) requested by the client from the following options; all of which are bound by our ’Customer Care & Commitment’ to service quality.

We confirm our commitment to ensure all clients are happy with the customer service we provide to them and our specialist technical services for their vehicles. These terms and conditions provide mutual protection for nm tuning  and its clients.

The remap settings that we install never change; so when we complete our servicing of your vehicle it will continue to perform at the capacity it did on arrival or show improvements from our work. Once remapped, we are confident the services provided, based on the optimal remap settings which are the most suitable for your vehicle, should produce noticeable benefits. Following our work, if an issue arises with your vehicle it will most likely be due to a mechanical fault, not a fault with the remap itself. Once the mechanical fault is fixed your vehicle should revert to its optimum performance.

For any questions or support please contact us on 07842416840 or for out of hours’ enquiries, please email us nico.martin27032000@gmail.com

Remaps / Responsibility for our tuning

1. NM TUNING  is an installer of remaps, we work alongside external ‘remap writers’, if you believe your vehicle has developed a fault as a result of the remap please contact us straight away, this includes but not limited to: any running/performance issues, smoking issues or warning lights.
2. Most remap faults can be fixed via a remap tweak, we give a lifetime warranty on the remap software in-case you need a remap tweak whether you are experiencing performance issues, engine management lights or some other issue that is directly linked to a software fault in the remap, we will diagnose and confirm this ourselves, we may charge you to perform the diagnoses to your vehicle. This is to rule out a mechanical/vehicle fault or whether it is the remap software at fault, most remap tweaks are free of charge however we may charge for this at our discretion.
3. We & the remap writers do not warrant any hardware, all remaps/tuning including Economy, Stage 1, Stage 2, Stage 3, Pops & Bangs, Flame remaps are beyond the recommended tolerances of your engine and we and the remap writer will not accept any liability for these remaps. This includes but not limited to: the engine itself and the parts such as turbo’s, injectors, clutches, gearboxes, dpf, boost leaks (boost pipes) as these have a serviceable lifetime and the remap places bigger demands on these parts, which may cause issues if they are not in good health. General faults and damage caused to your vehicle as a result of poor maintenance, weak/faulty parts are not covered by this indemnity. If your vehicle breaks-down after the remap is installed – and as a proven result of this – we and the remap writer will not accept any legal responsibility for this. This would come down to maintenance of the vehicle which the owner is wholly responsible for.

Mobile service

If we perform a remap on your vehicle as a mobile service and your vehicle later has a fault with it – due to any reason, the vehicle must be brought to our garage for any future investigation or restorative work.

NM TUNING Legal Disclaimers

NM TUNING Responsibilities:

1. We do NOT provide a refund where it is found the engine map installed by NM TUNING has been altered or tampered with in any form or downloaded by a third party by any means following the installation of the engine map by Ignition Tuning & Remapping Ltd
2. We do NOT provide a money back guarantee where the sole objective is to increase MPG from a remap, as MPG gains cannot be guaranteed
3. We do NOT provide a money back guarantee due to reduced fuel economy of your vehicle as it is explained to you both before the remap and at the time of our service that all remaps increase power (regardless of whether it’s an economy, blend or power remap) and an engine will NOT produce more power safely without being programmed to use more fuel

DISCLAIMER – Performance Products and Service 

Read carefully before installing any performance product and/or service. This is a high-performance product and service. Use at your own risk. These products and services are for off road use only such as dpf filter removals. Use of any NM TUNING product and/or service on public roads and/or used on any emissions controlled vehicles is prohibited.

DISCLAIMER – Performance Warranty

By installing this Product and/or Service, you understand and agree that as a high performance product and/or service, individual results may vary depending on make, model, and usage. NM TUNING shall in no way be held responsible nor liable for any of the results, claimed or otherwise, that may or may not come from the product or service.

You also agree that the original vehicle manufacturer makes its own determinations regarding the effects of Add-On products and/or service to its warranties, NM TUNING in no way be held responsible nor liable for anything pertaining to or resulting from the original vehicle manufacturers warranty and/or terms of use.